Hacked email or account
Use the service provider’s official recovery process. Review recovery addresses, forwarding rules and active sessions after access is restored.
Cyber recovery in The Bahamas: find your next steps.
Clear first steps for hacked email, compromised accounts, websites and devices, with the aim of connecting people in The Bahamas to appropriate local support.
Islands and island groups
Choose an area, then a city, town or settlement. Taken means a support provider has been assigned; Available means a provider listing has not yet been allocated. Check the town page for service details and availability.
Protect the accounts that control the rest
If you suspect an account or device has been compromised, use a separate trusted device to coordinate recovery. Secure your main email and its recovery details first, then review important banking, website and business accounts. Remove unfamiliar sessions and strengthen multi-factor authentication where you can safely do so.
If money may be at risk, contact your bank using the number on your card or its official website. Keep payment references, login alerts, screenshots and original messages. Avoid deleting evidence or wiping a device before the recovery options have been reviewed.
Website or domain affected
Identify who controls the registrar, DNS and hosting. Confirm backup access and who is responsible for restoring the site before making changes.
Business systems affected
Contact your existing IT provider using a trusted channel. Ask for urgent incident handling and confirm who can approve changes and recovery costs.
Recovery support across The Bahamas
Our planned coverage includes Nassau, Freeport and the Family Islands. A country listing does not mean a technician is currently available in every town or island.
If your usual technician is on another island, ask what can be handled remotely and whether a device needs hands-on work. Agree the scope, availability and costs before granting access.
When a provider is allocated, check their contact details and agreed support hours before calling. Do not send passwords, recovery codes or private incident information to Been Hacked Fix: any assessment should be arranged directly with your chosen provider.
Help build the local support network
Are you an IT or cyber recovery provider serving The Bahamas? Apply to have your business considered for a local support listing. Listings are allocated after details and coverage are confirmed.
Complete our partner form