For businesses, a tested backup is essential
Backups should be separated, protected from unauthorised changes and tested so the business knows its data can be restored.
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Been Hacked?
Find the Right Recovery Help.
Start with clear, practical steps to protect your account, email, device or business. Then use Been Hacked Fix to find the right recovery route and support near you.
What we commonly find after an account or device is compromised
A compromised account or device does not always look obviously hacked. MFA, antivirus and strong passwords all reduce risk, but no single security measure removes every route an attacker may use.
Compromised accounts can expose more than one service
When a password is leaked, reused or guessed, attackers may try it against email, cloud services and other accounts.
Stolen sessions may avoid a new MFA prompt
MFA matters, but a stolen authenticated session may be reused without a fresh prompt. Review active sessions and sign-in activity too.
Security software cannot identify every new threat immediately
Protection blocks known malicious activity, but new threats may not be identified straight away. Patching and account protection still matter.
Phishing remains a major route into organisations
Unexpected sign-in requests, payment changes and urgent messages deserve caution, even when familiar branding or names are used.
Attackers may stay quiet and watch
A business mailbox can be used to monitor customers, suppliers, invoices and payment conversations before bank details are changed.
The cause and impact can differ from one incident to another. Start with calm, controlled recovery steps that protect accounts, preserve useful information and reduce the chance of further damage.
Been Hacked? Start With These 3 Steps
A clear recovery flow for home users and small businesses.
Disconnect and assess
Disconnect affected devices from the internet and note unusual activity before making changes.
Secure accounts and scan
Use a clean device to protect important accounts, then check affected devices for malware.
Clean, recover and protect
Remove infections, restore safe access and strengthen security against a repeat attack.
Not sure what to do first?
If you've been hacked, start with our step-by-step recovery checklist. It explains what to secure first, how to protect your email and accounts, what evidence to keep, and what to do next.
Recovery ChecklistCommon tricks and techniques used to get into accounts
Scams can look real. Slow down if something asks you to click, share a code, install an app or change payment details.
Fake sign-in page
A link in an email or text may open a copy of a trusted website and ask for your password.
Unexpected code or prompt
Do not approve a sign-in or share a security code if you did not start it yourself.
Fake tech support
A pop-up, call or text may say your device has a virus and ask you to call or install remote access.
Changed bank details
A criminal may pretend to be a supplier and ask you to send money to a new bank account.
Known password used again
If one password is leaked, it may be tried on your email, shopping and social accounts.
Recovery scam
Be wary of anyone who contacts you first and promises to recover an account for a fee.
Fake tax refund email
A message may offer a tax refund, especially near the new tax year, and ask you to click a link or enter details.
Delivery or missed parcel email
A message may say a parcel is waiting and ask for a small payment or your card details.
Urgent account warning
An email may say your account will close today unless you click a link. Go to the website yourself instead.
If any of this sounds familiar, use a trusted device and start the recovery checklist.
Reporting and recovery resources
If money, identity, personal data or an important account may be involved, use the official reporting and cyber-security service for your country alongside the practical recovery steps on this site. If money may be at risk, contact your bank using a trusted number first.
Start official account recovery
Only use the provider’s own recovery page. Never give a code, password or payment to someone who contacts you first.
United Kingdom
NCSC response and recovery guide Report FraudUnited States
IdentityTheft.gov recovery plan FBI Internet Crime Complaint CenterCanada
Canadian Centre for Cyber Security Canadian Anti-Fraud CentreAustralia
Recover from hacking guidance ReportCyberNew Zealand
NCSC cyber incident reporting NCSC incident response guidanceSouth Africa
SAPS crime-reporting guidance SAPS cybercrime safety adviceBarbados
Police guidance on reporting a crime Barbados Police scam warningThe Bahamas
Royal Bahamas Police crime reporting Police contacts and non-emergency enquiriesFrequently Asked Questions
What should I do if I think my computer has been hacked?
Disconnect the device from the internet, avoid signing in to important accounts, and run a full scan with a trusted tool. The Been Hacked Fix toolkit provides a guided recovery process.
Can Been Hacked Fix remove a virus or malware?
The toolkit is designed to scan for common and hidden threats. Professional and Ultimate support include priority remediation if you need more help.
Is Been Hacked Fix suitable for small businesses?
Yes. Professional and Ultimate support include monitoring, hardening and ongoing support designed for small teams and SMEs.
Do I need technical knowledge to use the service?
No. The recovery steps are explained in plain language, and the support options are designed to reduce the technical work for you.
Where is Been Hacked Fix based?
Been Hacked Fix is provided by IT Life-Raft, based in Whitchurch, United Kingdom.
Practical cyber recovery guidance
Been Hacked Fix provides clear first steps for people and businesses dealing with hacked accounts, compromised email, websites, devices and online fraud.
The service is operated by IT Life-Raft, a UK-based IT support and cyber recovery business. We provide practical guidance and connect people with appropriate local or specialist support where available.
Learn more about IT Life-Raft · Find recovery support by location · Read the recovery checklist
Don’t Wait Until It Gets Worse.
Recover now and secure your devices for the future.