Disconnect and assess
Disconnect affected devices from the internet and note unusual activity before making changes.
+44 (0)1743 668200If you have been hacked in the UK, start with calm, practical recovery steps. IT Life-Raft helps individuals and small businesses contain the incident, remove malware, secure accounts and reduce the risk of it happening again.

A clear recovery flow for UK home users and small businesses.
Disconnect affected devices from the internet and note unusual activity before making changes.
Use a clean device to protect important accounts, then check affected devices for malware.
Remove infections, restore safe access and strengthen security against a repeat attack.
Step 1: Disconnect from the internet to stop data exfiltration.
Step 2: Avoid logging into critical accounts while infected.
Step 3: Run a full scan with a trusted tool, then restart and enable real-time protection.
IT Life-Raft helps you detect and remove malware quickly, then hardens your device against future attacks.
Been Hacked Fix UK is a service from IT Life-Raft, based in Whitchurch. We help people recognise a suspected compromise, take immediate recovery steps and choose the right support to protect devices and accounts.
Prepared and reviewed by IT Life-Raft
UK-based IT support and cyber recovery guidance. Last reviewed September 2026.
For independent guidance, see the NCSC response and recovery guide. If money has been lost or cyber crime has occurred, use the police-led Report Fraud service. You can also read IT Life-Raft’s detailed UK hacked recovery guide.
Straightforward protection tailored to your needs and budget.
Ideal for individuals and home users who want quick, affordable protection.
Get EssentialsPerfect for small businesses and power users who can’t afford downtime.
Get ProfessionalHands-off cyber security and peace of mind for teams and high-risk users.
Get UltimateDisconnect the device from the internet, avoid signing in to important accounts, and run a full scan with a trusted tool. The Been Hacked Fix toolkit provides a guided recovery process.
The toolkit is designed to scan for common and hidden threats. Professional and Ultimate support include priority remediation if you need more help.
Yes. Professional and Ultimate support include monitoring, hardening and ongoing support designed for small teams and SMEs.
No. The recovery steps are explained in plain language, and the support options are designed to reduce the technical work for you.
Been Hacked Fix is provided by IT Life-Raft, based in Whitchurch, United Kingdom.
Recover now and secure your devices for the future.